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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A pop-up menu will appear. It comprises detailed info about all the operations that you can perform on that particular page. Each context menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide variety of educational videos illustrating how to work with our hosting Control Panel. They're shot for those of you who want to see how things are being done instead of just reading articles. Thus, anyone can quickly find their way around our Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you searching for, have a peek at our extensive FAQ section, which includes questions asked by real individuals and offers real solutions. We constantly "revamp" our FAQ section with new entries so as to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ section either, we have a excellent team of support engineers available 24x7 and eager to assist you with any issue. Each support ticket you open will be responded to in less than 1 hour (the average support ticket response time being about twenty minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 258640

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com